Section 6: About Virtualized Deployments

• 6.1 May I receive support for MySQL Enterprise running in a virtualized environment?
• 6.2 May I receive support for MySQL Cluster running in a virtualized environment?
• 6.3 What virtualized environments are formally supported?
• 6.4 What about support for other virtualized environments?
• 6.5 Are all Supported Platforms also supported in virtualized environments?
• 6.6 Are there restrictions on support for MySQL Enterprise in virtualized environments?
• 6.7 Is the virtualization software itself supported?

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6.1 May I receive support for MySQL Enterprise running in a virtualized environment?

Support is available for MySQL Enterprise Server in virtualized environments. Some restrictions apply. Production support is not currently available for MySQL Enterprise Monitor (Service Manager component) in virtualized environments.

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6.2 May I receive support for MySQL Cluster running in a virtualized environment?

No. Please contact sales to discuss any MySQL Cluster virtual deployment needs.

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6.3 What virtualized environments are formally supported?

MySQL supports virtualized environments, subject to the restrictions listed on this page. However, formal engineering, test and support infrastructure exists for the following virtualized environments:

• Hypervisor based technologies
• Solaris Logical Domains (LDoms)
• VMware
• Xen
• Cloud based
• Amazon EC2
• OS virtualization based
• Solaris Zones and Containers

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6.4 What about support for other virtualized environments?

If we are unable to reproduce an issue encountered on another virtualized environment in an explicitly supported environment, our ability to assist will be limited. We anticipate offering production support for other virtualized environments in the future.

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6.5 Are all Supported Platforms also supported in virtualized environments?

Support for MySQL Enterprise in virtualized environments is available only for platforms which are Supported Platforms for MySQL Enterprise and are also supported by the particular virtualization vendor for use in their virtualized environment.

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6.6 Are there restrictions on support for MySQL Enterprise in virtualized environments?

Support may not be available for issues caused by features or limitations of the virtualized environment itself.

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6.7 Is the virtualization software itself supported?

We do not provide support for management or maintenance of the virtualized environment itself or the associated virtualization software or services. Please contact the vendor of your virtualization solution to inquire about this type of support.

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