Section 17. MySQL Cluster: Special Conditions

• 17.1 Does MySQL Enterprise include support for MySQL Cluster?
• 17.2 For MySQL Cluster support, must I use commercially licensed binaries?
• 17.3 For MySQL Cluster support, must I use official binaries built by MySQL?
• 17.4 For MySQL Cluster, do you support alpha, beta, and release candidate (gamma) binaries?

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17.1 Does MySQL Enterprise include support for MySQL Cluster?

No. MySQL Enterprise does not include support for MySQL Cluster. It can be purchased separately. Please contact a MySQL sales representative for more information.

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17.2 For MySQL Cluster support, must I use commercially licensed binaries?

Yes. Only users of commercially licensed binaries are eligible to receive support for issues related to MySQL Cluster.

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17.3 For MySQL Cluster support, must I use official binaries built by MySQL?

No. MySQL will provide technical support for commercially licensed binaries and for customer builds based on commercially licensed MySQL source code. Customer builds based on MySQL source code packages released under the GPL are not covered. However, using MySQL binaries provides additional benefits which include Hot fixes, Monthly Rapid Updates, Quarterly Service Packs and the most thorough testing. These benefits are not available when using non-MySQL binaries.

We do recognize that some customers face situations where use of MySQL binaries may not be practical. We will provide technical support to these customers too. However to receive the most complete technical support you must use only MySQL binaries.

Additionally there may be other inherent limits on the nature or extent of technical support we can provide on unsupported platforms. These limitations can be due to the many factors beyond MySQL's control, such as the compiler, flags, and libraries used to build the binary, their lack of testing by MySQL, and our lack of compatible hardware for troubleshooting.

We may be unable to diagnose issues that do not appear to be caused by MySQL. For example, if you do not use a MySQL-built binary and our support engineers cannot reproduce your problem when using a MySQL-built binary, then we may be unable to provide further support on your issue.

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17.4 For MySQL Cluster, do you support alpha, beta, and release candidate (gamma) binaries?

No. MySQL Cluster follows a different release cycle than the main line releases. The last main line release covered by MySQL Cluster support is MySQL 5.0, any later main line GA releases, alpha, beta and release candidate versions are not covered by MySQL Cluster support. We will provide support for MySQL Cluster pre-GA versions to those customers that have been given commercial binaries or sources for such pre-GA versions.

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